Fibrus Defends Long Repair of Poyntzpass Broadband Outage

As an internet service provider, Fibrus understands the critical importance of reliable broadband connectivity to its customers, especially those in rural areas.

Fibrus is aware of a service outage in the Poyntzpass area.

Fibrus is committed to addressing any issues, concerns, and network outages promptly, ensuring its services meet the needs of all residents, taking the issue seriously and working to improve and maintain consistent connectivity for the wellbeing of in our local communities.

On 13 November, Storm Debi was the direct cause of a network outage in the Poyntzpass area. Fibrus mobilised its network operations support team to investigate, after which damaged network infrastructure was replaced and those outages rectified.

Subsequently, the aftereffects of the storm resulted in further damage to the network infrastructure, which resulted in additional premises in the Poyntzpass area losing service.

This additional infrastructure damage is significantly more complex than the initial damage caused and will take longer to repair.

Fibrus’ service delivery team estimates this additional work should be completed on or before Monday 20 November. We apologise to the customers impacted for the inconvenience caused and want to assure them that we are striving to complete the repair as soon as possible.

The Fibrus customer service team has been in contact with customers in the affected area. Fibrus will follow Ofcom compensation scheme guidelines and will be in direct contact with affected customers.

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